Frequently Asked Questions
Do you provide prescription lens? At the moment, we don't offer them. Nevertheless, you can take your lenses to any optician for replacement. DM us on IG if you need recommendations!
Is it possible to try before purchasing? Unfortunately, we only operate online, so we don't have physical locations. However, we provide detailed measurements for each frame to help with your decision. You can also check out numerous photos of our frames on our Instagram page to get a better idea of what they look like. Additionally, we occasionally take part in pop-up events, so be sure to follow us on Instagram for updates on these events!
Are the frames in stock and ready for purchase? Yes, everything displayed on our website is currently available in our inventory.
Can I order a sold out frame? Our frames are available in limited quantities, and we don't restock to maintain their exclusivity. If you find something you like, be sure to act quickly!
What payment modes do you accept? Currently only PayNow transfers.
Is self-collection an option? No, unfortunately, it is not available. All orders will be delivered directly to your doorstep. A $6 delivery fee will be charged upon checkout.
What is the estimated delivery time? Delivery usually takes approximately 3 to 5 working days. Once your item is prepared for delivery, we'll provide you with a tracking number.
What are the frames made of? We offer high-quality acetate and TR90 frames—the same premium materials used in all your optical shops. Our focus is on durability and style, ensuring you get eyewear that not only looks great but also lasts. Because you deserve the best of both worlds: fashion and function.
Is it possible to return or exchange an item? Unfortunately, we do not accept returns or exchanges. Please make sure the frame you intend to order is the appropriate size and shape for you. You can refer to our Instagram posts and highlights for additional reference before making your decision.
My frame is loose, can I send for repair? We don't offer repair services. Frames received by us are in a generic state, and any modifications or alterations can be arranged at any opticians at your discretion.